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Technical FAQ Answer

Q5:  I have been using your site for a while, and never had any problems accessing the charts until just recently. What should I do?

We periodically upgrade and add new features to our charts and some browsers may not update the old cache files at the same time. All you need to do is to delete these old files and then relaunch the browser.

If you have Norton anti-virus (or similar such product), or a personal firewall installed you my need to try a second step, let us know if this is the case.

If you are using Microsoft Internet Explorer, here is what you should do:

1. Close all the browsers.
2. Right click on your IE browser icon.
3. Click on property.
4. Click on "general".
5. Click on "delete file" under the Internet temporary file.
6. Check on "delete all offline content" box.
7. Click "OK".

If you are using Netscape Communicator/Navigator, here is what you should do:

1. Open Netscape Communicator/Navigator.
2. Click on Preferences under the Edit menu.
3. Open Advanced and then click open Caches.
4. Click "Clear Disk Cache" button.
5. Click "Clear Memory Cache" button.
6. Click "OK" button.
7. Restart the browser.

For our America Online users, you may need to use the America Online system management tool to clear the cache as well. Or you can launch Internet Explorer outside America Online environment and use the above steps to clear the browser cache.